Ordering is very simple: select the desired product, personalise it using the editor, place it in the shopping basket and complete the order. You can choose whether you want to use an express checkout (without creating a customer account) or set up a customer account. Please note that our service is only available in some postcode areas. We will carry out a query for this before designing.
We will then ask you to enter the delivery address and select a payment option. Click on the "Order now for a fee" button to submit your order. You will then receive a confirmation of receipt from us, so please check your e-mail inbox (and spam folder if necessary).

You can change your products until you have completed the order process. Unfortunately, we can then no longer accept any changes, as the data is automatically transferred to production.

If you are logged in, you will find an overview of current or past orders under "My orders". Here you can view each individual order to obtain information about the product, the delivery address, the payment method, the order amount or the dispatch status.

The customer account serves to give you an overview of your orders. After logging in, you can call up all details of previous orders and manage your desired communication.

After placing your order, you will automatically receive an order confirmation to the e-mail address you provided when placing your order. It may happen that this is classified as spam, so please also check your spam folder and check whether the storage volume of your mailbox has been exceeded. If you still cannot find an order confirmation, e.g. due to a typing error in the email address during the order process, please check your customer account or contact us by email at helpdesk@beyounic.eu

Many of the products you order from us are created according to your specifications and are clearly customised to your personal needs. In the case of such orders, you have no right of cancellation (see § 312g para. 2 no. 1 BGB).

With regard to all other products, we inform you in paragraph 6. Right of cancellation of our GTC about your right of cancellation as a consumer.

We currently offer PayPal, Credit card, Klarna and iDeal.

The presentation of our products and goods in our online shop does not constitute a binding offer on our part. With your order you are making a binding offer to us. The contract is concluded after you have agreed to our general terms and conditions (ticked the box) at the end of the order process, completed the payment process via one of our providers (PayPal, Credit card, Klarna or iDEAL) and this has been confirmed to us. You can also find further information on this in our terms and conditions.

You can redeem your voucher code directly in the shopping basket, where you can see a summary of your order. To redeem the voucher, enter your voucher code in the field provided. Then click on "REDEEM" and the system will automatically update the total amount of your order.

Please first check whether you have entered the code correctly. If the code is still not accepted, it may be that your voucher is linked to a minimum order value or has a limited validity period. Therefore, please check your minimum order value and the validity of your voucher. You may find information about this on your voucher. If all the details are correct and your voucher still does not work, please contact our customer service.

Unfortunately not. You can only redeem a voucher during the order process, not afterwards. You are welcome to redeem this voucher with your next purchase.

Only one voucher can be redeemed per order. Unfortunately, you cannot combine several vouchers or discount campaigns.

You will receive your invoice together with our terms and conditions, the order confirmation, information on the right of cancellation and the cancellation form (sample) by e-mail to the e-mail address you have provided. It may happen that this is classified as spam, so please also check your spam folder and check whether the storage volume of your mailbox has been exceeded. If you still cannot find an order confirmation, e.g. due to a typing error in the e-mail address during the order process, please check your customer account or contact us by e-mail at helpdesk@beyounic.eu.

The shipping costs amount to a maximum of EUR 5.95 per order.

If you order several products, you will also only have to pay a maximum of 5.95 EUR.

Depending on the production location, we ship with different shipping service providers: DHL, GLS, DPD, UPS, Hermes or by traditional mail. Please note that we cannot fulfil individual requests regarding the shipping service provider. As soon as your consignment has been handed over to the service provider, you will receive a tracking number and the link to the respective shipping partner (not for classic postal dispatch).

The delivery time for your parcel is up to 8 working days. You can find out the exact delivery time for an item on the product page, in the shopping basket and in your order confirmation.

Only in a few exceptional cases will you have to wait a little longer for your products. This is then explicitly listed in the product text.

Please note: at times of high order volume, e.g. before Christmas or Mother's Day, there may be short delays in delivery. This is also due to the shipping service providers, which may have longer delivery times due to high shipping volumes.

Unfortunately, we are currently unable to offer express delivery

Of course! As soon as we have handed over your parcel for shipping, you will receive a confirmation email with a tracking number. As a rule, you simply have to click on the link and the delivery information will be displayed. Please note, however, that it sometimes takes between 2 and 8 hours after the dispatch confirmation for the route of your parcel to be displayed correctly. Alternatively, you can also enter the tracking number on the shipping partner's website. Here you can also enter alternative drop-off or delivery locations in case you are not at home.

Unfortunately, we can no longer change the delivery address for current orders after the order has been placed. If you would like delivery to a different address, the shipping partner's hotline will be able to help you.

For future orders, it is best to change your different delivery address directly in your customer account.

We always try to dispatch your order in as few consignments as possible. This is not a problem for single product orders. However, if you have ordered several different products, we may split the delivery for organisational or production-related reasons.

Worldwide

If your order has not been delivered to you as advised, you can first enquire with our shipping partner. Please use the tracking number sent to you. You can find information on the shipping partner hotlines here.

Alternatively, we will also be happy to help you and you can contact us by email at helpdesk@beyounic.eu or call our hotline.

Our shipping partner will usually leave you a message and make another delivery attempt. If you have not specified an alternative drop-off location, the driver will take the parcel back with them and usually drop it off at a nearby parcel station after the second delivery attempt, where you can collect it. You usually have 7 days to do this. Only then will the parcel be returned to us.

As we work with several shipping partners, we are unfortunately unable to deliver to packing stations.

If a damaged parcel has been delivered to you, we very much regret this. You can refuse to accept the parcel if it is very badly damaged. If you accept it anyway or if your parcel has been left with neighbours or at a packing station, please take a photo of the damaged packaging if possible and send it to us, stating the order number if the product has also been damaged. You do not need to return damaged products to us, as they have been manufactured just for you. We will get back to you as soon as possible after checking with production and dispatch.

For organisational and logistical reasons, it is unfortunately NOT possible to collect products or pay on site.

If your delivery is not complete, please contact our customer service. We will take care of your missing products immediately. Please note that your order may consist of several parcels.

In the unlikely event that this should occur, please check your order first and then contact our customer support.

Unfortunately, colour deviations are almost always due to incorrect monitor settings. Our systems are regularly checked and adjusted to standardised colour standards. Colour deviations, especially of printed photos, therefore usually originate from the original and reproduction on the monitor. If you notice extreme colour deviations, please contact our support team with the order number and a photo.

We send out announcements about special products, offers and news via our newsletter BEFORE they are published on the website. We are also looking for fans who like to be creative themselves and would like to contribute to the Akdi collection.

If you have registered for the newsletter with OPT-IN, you can of course unsubscribe at any time. At the bottom of each newsletter you will find the option to unsubscribe or change your mailing preferences.